One reason could be that the drivers for the docking station are not installed properly. There could be a few reasons why your Dell WD15 docking station is not working. Why Is My Dell Wd15 Docking Station Not Working? By right-clicking on the docking station device driver in Device Manager, you can update it. Check that the docking station’s correct port and power source are both connected to the power cable. To run smoothly, docking stations must have their firmware (also known as drivers) updated.

The Dell Wired Dock (WD15) Firmware Update Utility can be used to update the firmware on the Wired Dock. The monitor can be disconnected from the docking station and turned off if you want it to be reset. How do I reset a computer’s docking station? To reset the docking station, press and hold the re-set button for more than two seconds. Hopefully, this will resolve any issues you were having. Once the dock has reset, you can reconnect it to your computer and power it on. Next, use a paperclip or similar object to press and hold the reset button on the back of the dock for about 15 seconds. Here’s how: First, disconnect the dock from your computer and power it off.

Connect the AC adapter back to your Dell Docking Station WD15 and then attach the USB-C cable to your PC.If you’re having trouble with your Dell WD15 docking station, you can try resetting it.

Disconnect your Dell Docking Station WD15 from the PC and remove AC adapter from the docking station.

After all the firmware components are updated, your PC will reboot to Windows OS.

(See Figures 1 - 6)įigure 1: - Dock Firmware update setup screenįigure 3: - Dock Firmware update in progressįigure 4: - Dock Firmware PC reboot notificationįigure 5: - Dock Firmware progress after 1st rebootįigure 6: - Dock Firmware update had completed.

Click the OK to complete the component update on Windows OS and the PC will reboot into pre-boot environment to update the rest firmware components.

You will need to uncheck the box 'Show all Drivers for Service Tag XXXXXXX' in order to see the firmware.

Download the Dell Wired Dock (WD15) Firmware Update Utility under the 'Docks & Stands' section to your local drive and run the.

Note: Do not disconnect the dock from your PC or remove the AC power from your dock during the firmware update procedure.

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